Please inspect your purchase on the same day it is delivered. You must inform us by e-mail to maxedup.gifts@yahoo.co.uk within 48hrs of receiving the goods of your intention to return them. After 48hrs, exchanges or refunds will not be given. The goods must be returned within 7 days of receipt. Exchanges or refunds are offered for items that are defective when received. Maxed-up Enterprises Ltd will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you may lose your rights to return the item. The goods must be returned in their original packaging, unused, in undamaged stock condition suitable for resale. You must pay the carriage cost of returning the goods,You will also be charged an admin fee of £5 which will be automatically deducted from the refund. Please enclose a covering note with details of your reason for return, and what you would like us to do about it.Also include your order number and details of your original method of payment. Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods)we would strongly suggest you consider recorded delivery or at the very least obtain a (FREE) proof of posting as we cannot accept responsibility for goods that we don`t receive. If for any reason our policy is not adhered to the item will be returned back to the customer.