UK mobile store

Rating 1 based on 2 reviews
Latest review 4 months ago
Reviews (2)
  • Felicity Christopher4 months ago
    I ordered a Samsung charger cable from this site. it was listed as a genuine Samsung charger cable so purchased it as I trusted that it would be safe being a genuine Samsung item. The item arrived with it's Samsung tags and everything looked in order until my daughter tried to use the item. When she plugged it in, the two halves of the tablet attachment snapped exposing live wires!
    When I contacted the seller to explain what had happened they begrudgingly agreed that if I returned the item I would get a refund. They sent me a return label and form to complete and send the item back, which I did (As it was a prepaid returns label I took photos of my posting the item, I thought I may have issues with them 'not receiving it') They're now saying they didn't receive the item and after numerous emails asking for my money back have started to ignore my emails. Disgusting service from this company, I'll keep bugging them till I get my money back but I'd steer clear of them!
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  • Rob Somerville10 months ago
    Very poor service once they have your money.
    Delivery time was ok but the product failed after a few weeks of use. Initially they refused responsibility and after some email exchanges agreed a replacement or refund. They provided packing and postage labels and the item was returned. Then I never heard a thing from them. Chased them several times with no success or even a reply so took out a pp claim. They then further agreed a refund but only if the item was sent back to them using a tracking service...funny how the item had already been sent using their pre paid labels that didn't include tracking...how convenient, and I'm sure they knew this, hoping pp would then withhold the refund. I'm just waiting for them to respond with the "item never received" line, which they are apparently known for. I wouldn't use this company for anything.
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